A CLEARER NEXT STEP
How can we help?
Follow the process, understand each approval, and find the next action in your workspace.
How do I start a book?
Open Author studio → Books & manuscripts → Start a book. You can write in the manuscript studio or upload your existing file. Save your work before submitting it for review.
Which files can I upload?
The workspace accepts PDF, DOCX, TXT, PNG and JPG files up to 15 MB. The editor imports DOCX files up to 10 MB and supports common text formatting. Review converted layout before printing.
Does submitting mean my book is accepted?
No. A manuscript enquiry requests assessment. Staff review the file and may request corrections before accepting it into a book project.
How will I know what needs changing?
Open the record detail page to see its current stage, staff notes, linked files and activity history. In-app notifications record stage changes. Email delivery depends on the configured provider.
Where do I approve my cover and interior?
Open your book detail page from Books & manuscripts. Review both linked files and the ISBN, then choose Accept final proof when the required staff approvals are complete.
Can I change a file after approving it?
Before production, replacing an approved interior or cover clears that file’s approval. Staff must review it again, and your previous final-proof acceptance no longer matches the edition. Start a new edition for changes after production begins.
What does ISBN assigned mean?
It means staff recorded an identifier and allocation evidence for the edition. It does not by itself mean the book is printed, listed or available for sale.
What does my publishing service cost?
Service requirements vary by manuscript. Request a service assessment; review the written scope and quotation in your account before accepting. No unapproved package price is assumed.
When is my order paid?
Creating an order request does not charge you. An online order is marked paid after the server verifies captured payment, or after an administrator verifies an external receipt.
How are royalties calculated?
Posted sales record the channel revenue, fees, production costs and the agreed author share. Released statements show the resulting earnings. The public calculator is an estimate, not a commercial agreement.
Does requesting a payout transfer money?
No. A payout request reserves available statement balance. Staff record an externally completed transfer and a different administrator reconciles its evidence.
How do I request a return or refund?
Open your paid order in My purchases and choose Return / refund. The team reviews the request under the approved policy. Refund completion is recorded separately from approval.
How do I get support?
Open Support in your workspace to create a ticket, add messages and follow its status. You can also use the contact details shown on the Contact page once the business has provided them.